Last updated 31 October 2026.
These sections are part of our Terms of Service, set out here on their own.
Return Policy
If you are a consumer in the United Kingdom, or anywhere else local law gives you a right to cancel, you may cancel within 14 days of placing your order, or within any other period that local law gives you. You do not need to give a reason. If you asked us to start your service during this period, we may deduct the value of the service already provided, where the law allows.
Everywhere else, Darkless offers a 48-hour refund policy upon placing your order. To request a refund, you must provide a valid reason for the refund. Please note that a transaction fee may be charged by the payment processing method. No refunds will be granted if the request is made after the 48-hour refund period has passed, and this policy does not apply to recurring invoices.
Refund requests will be processed within 3 days, and the processing time will not be counted as days of used service. Once the refund is complete, you will not be able to purchase any products from us for 3 days to prevent potential abuse. If you have received a refund in the last 60 days, we reserve the right to refuse a new order or, where local law allows, to refuse a further refund.
Chargebacks
Any chargebacks or reversed transactions on your invoices will result in the immediate termination of your account and a ban on the use of our services.
Cancellations & Suspensions
If an invoice isn't paid by its due date, your service will be suspended 2 days after that date. If it is still unpaid 14 days after the due date, your service and files will be removed from our system. See our Privacy Policy for how long we keep data and backups.